FAQ's. General Information
Our team at Lo amo takes pride in delivering our items in orderly fashion. Items are guaranteed to be shipped within 7-10 business days and USPS is used for all shipping options. Once shipped, you will receive a confirmation email with a tracking number.
In the event that you do not love your bracelet, we accept all returns/exchanges within 30 days of receipt of purchase. In order to qualify for a refund, the item must be returned in the original packaging with the original authenticity card. Additionally, the item must be unused, unworn, and without damage. Overall, we are extremely fortunate for our customers and we want to be as flexible as possible.
Lo amo has a 1-year guarantee for our bracelets. In the event your bracelet breaks, please return the beads in a zip-lock bag with your original authenticity card. In the event that you lose a couple of beads, do not sweat it. If we receive 80% of the bracelet or more, we will fill in the missing pieces. Please note, without correct proof of purchase we cannot replace or repair any bracelets.
For longest life, please keep all bracelets out of water (pools, showers, beach, etc.) Our stones and centerpieces are natural substances and may discolor if not properly handled. Please refrain from rubbing oil into any sterling silver centerpieces.
Massage a small amount of oil into your hands and gently rub into the bracelet. Our homemade blend of aromatherapy oil is a beautiful touch to any of our pieces. In times of stress, hardship, triumph, or joy, take a moment to breathe in our lovely scent and clear your mind. A clear head is a wise-head, and that’s when good decisions are made.
Shipping is included for all products shipped within the United States.
Please thoroughly check your mailbox and contact the local post office in the event you do not receive your package. In the event the order cannot be located, please contact us at firstname.lastname@example.org with your name, order number, and product.
We apologize for any mistake on our end, and we have a dedicated support staff ready to help our customers whenever possible. In the event you receive something you didn't order, please contact us at email@example.com and the team will make sure to replace your item as soon as possible.
Our custom blended aromatherapy oil is made up of a unique mixture of fully organic substances. Please be aware not to use the oils if allergic to sandalwood, coconut, grapefruit, orange, coffee, rose, or patchouli.
Known for being an internationally renowned visionary artist and jewelry designer, Tia Crystal has long attracted a select an international circle of collectors. Pulling from her creative cornerstone and enchanting persona, Tia’s mission is to hand make timeless pieces that will give people a sense of meaning and purpose.
All gemstones are natural substances from all around the world. Please be advised the color of the stone may vary slightly but the quality remains the same!
For longest life, please keep all bracelets out of water (pools, showers, beach, etc.) Our stones and centerpieces are natural substances and may discolor if not properly handled. We do not recommend rubbing oil into any sterling silver centerpieces.
Hand made is defined as assembled and formed by hand rather than through the use of machines.