In the event that you do not love your bracelet, necklace, or ring, we accept all returns/exchanges within 30 days of receipt of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In order to qualify for a refund your item must be returned in the original packaging with the original authenticity card and receipt for proof of purchase. Additionally, the item must be unused, unworn, and without damage, and in the same condition that you received it. Overall, we are extremely fortunate for our customers and we want to be as flexible as possible.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should contact email@example.com for details.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.